Lauren Donaldson
Operations Director
888-742-4621 ext. 705
Lauren Donaldson joined Patton Healthcare Consulting in 2016 and currently serves as Director of Operations. Following the acquisition by HBS in 2022, she expanded her role to support both Patton Healthcare Consulting and Barrins & Associates, playing a key role in the integration and growth of the Accreditation and Regulatory Compliance (ARC) division.
Ms. Donaldson oversees core operational functions across the division, including client report production, systems and database management, contracting support, and internal process development. She has been instrumental in standardizing workflows, improving report quality and turnaround time, and supporting the successful delivery of hundreds of client engagements. Her work directly contributes to operational efficiency, consultant productivity, and overall division growth.
She plays a central role in business development support, including proposal development and lead intake management, helping position the organization to respond quickly to opportunities and secure new engagements. Ms. Donaldson also contributes to strategic initiatives across HBS, including integration into enterprise systems and the development of innovative tools such as Comply-IQ reporting solutions.
In addition, Ms. Donaldson leads internal and external communications efforts, including management of the Patton Post and Barrins Bulletin newsletters, while maintaining key platforms, resources, and tools that support consultants, clients, and cross-functional teams. She is widely recognized as a trusted resource within the organization, providing technical expertise, training, and support across systems and processes.
Ms. Donaldson brings more than a decade of experience across administrative, clinical, and operational roles in healthcare settings, including obstetrics and gynecology, orthopedics, osteopathy, chiropractic, and physical and massage therapy. She holds a Bachelor of Arts in Communication Studies as well as Public Relations and Advertising from DePaul University and a Healthcare Management certificate from Loyola University Chicago. Additional professional development includes Crucial Conversations training. She is also a former Licensed Massage Therapist in the state of Illinois.