Have questions and don’t have time to reach out to us? Check out these Frequently Asked Questions (FAQs) about Patton Healthcare Consulting. You will find information about our surveys, scheduling, services, resources, billing and invoicing, and more!
Click the question below to find your answer!

What is your typical lead time to schedule a mock survey?
Do you provide phone, online support before and after the survey?
Can you survey CMS Conditions Of Participation (CoPs)?
Do you provide LSC/EC/LS mock surveys?
How do I schedule a mock survey?
- Call 1-888-PHC-INC1 (888-742-4621)
- Email ExpertAdvice@PattonHC.com
- Or, if you know any of our principals from past communication feel free to reach out to Jennifer, Kurt, John, or Mary. You can find our contact information here .
How long after the survey is the report sent?
What format is the report sent?
Do you send resources or have templates available?
Can we customize the agenda?
How long is a mock survey?
Do you ever provide remote offsite support?
Do you have a subscription product?
Yes, it is called Continuous Accreditation Support or CAS and we tailor the program to each organization’s needs. The CAS program provides periodic consultation, addressing a small portion of the standards and survey process. Many organizations like this smaller footprint, using a more focused approach instead of a full mock survey as it allows them to focus their corrective actions in a more meaningful way than a full report with 60-100 findings. These clients also like that every 3 or 4 months they know there will be another visit, helping them and their department heads to stay ready. In addition to the periodic consultation, we also assist CAS clients with routine standards questions, questions about the implications of program changes, acquisitions, mergers and new information from TJC or CMS.