Testimonials

I wanted to let you know how much we value the Patton Newsletter as a significant source of all the important accreditation information once monthly. Thank you, and all of the Patton team, for the great service you provide to our industry.

I was so impressed by working with Patton during our mock survey, that I am sending you my resume in case you are in need to hiring.
Thank you again for your services, and I would find it an honor to work for your company.

Thank you for providing our mock survey reports so quickly. The expertise and knowledge of the mock survey team will definitely help improve many processes within our organization, which will lead to quality care provided to our patients and the community we serve. Again, thank you.

The team was AMAZING.  I can’t say enough about how well they did and how much they helped us. 

The TJC surveyors joked they had never done a survey with such few findings. Please pass along our thanks to your team as their work was invaluable to helping us prepare for a successful reaccreditation.

We had a great week with the Patton team. Our staff really appreciated both the rigor with which the mock surveyors reviewed our operations and documentation as well as the learning they brought with them.

I just wanted to share how extremely grateful we are to [your surveyor] for her assistance and guidance writing up the IJ… We received word that Dept of Public Health was happy with our response, and we have avoided a full CMS survey. They will come out to clear the IJ.

This would not have been able to happen without [her]. She was able to step up at a moment’s notice, change her schedule, and provide expert guidance on a situation that she herself only learned of the day before.

I cannot express how much I truly appreciate our partnership with Patton and continue to look forward to many years of collaboration.

I also wanted to take the opportunity to let both of you know how pleased we were with the survey team…  They were extremely knowledgeable and approachable.  We found them to be very collegial in working with our leadership and we were impressed with the manner in which they coached our staff while rounding.  They clearly understood our need and exceeded our expectations.  Thanks again!

These two are rockstars. Thank you for them; they have been a joy to work with. You three are just fantastic, and I am so so impressed!

…I am watching the opening and [the surveyors] are so fabulous at setting the tone for a great mock survey! They are terrific. Thanks for sending us such great people!

I was very pleased with the remote survey experience…this exceeded my expectations and I think that it was effective in not only identifying issues, but also giving staff the experience with a virtual process, that may indeed become more of the future reality.  Thank you

He provided a lot of insight into the program and we will use this to strengthen our program. Thanks so much!

…We’re certain you’ve heard this many, many times – but you are outstanding surveyors and having the opportunity to learn from your incredible expertise was an experience that has been beyond words.

Your knowledge, willingness to share recommendations and best practice, as well as your ability to make staff feel at ease, while still asking all the right questions to identify areas of improvement were beyond compare.

You are incredible consultants and we were honored to have you… It was such a wonderful opportunity learning so much this week – thank you again for everything!

…This is exactly what we wanted… He is incredibly knowledgeable and was a pleasure to have in our facility for 4 days.

We so very much enjoyed your time with us this last week. It was a privilege for us, also to have two such experienced and knowledgeable person(s) in our midst. I personally appreciate each of you very much for the time that you spent with us and for all the answers that you provided us in order for us to be able to continue our journey from good to great!! We will continue to work on issues identified by the Patton Report and will be looking forward to the next visits in the near future from you… I thank you again for your availability to us as we move forward. You are both extraordinary!!

I want to thank you so much for the team provided to us. They were a wonderful team to work with, their knowledge and expertise was so evident daily in all Tags and findings they worked on. They truly became part of our team wanting to be there and see it through to the very end. We also enjoyed them personally at the end of day at some dinners where we all had some lighter moments.

Our survey went beautifully! We received no condition level findings or anything on our preliminary report in the red on the matrix. We are overjoyed because we have worked so hard and I have to thank you all as well… So pleased with all the hard work that everyone has done and grateful for your ongoing support when we need advice.

…fantastic!! We so appreciate [the] expertise…great with the staff, insightful and patient

…phenomenal. They have a wealth of knowledge and were so easy to talk to. They made this process as comfortable as possible…this is my first time dealing with Joint Commission [and] I couldn’t have asked for better consultants. Thank you again!

I wanted to reach out to you to let you know the review by TJC was completed today…  It is with great pleasure that I would like to suggest that your insight and suggestions for our medical staff processes contributed to the success of our portion of the deeming survey today.