Survey Readiness
Compliance is just one of the challenges healthcare organizations face in their ever evolving landscape regardless of accrediting agency. Even the most prepared operations are sometimes blindsided by unexpected interpretations and requirements. That’s why survey readiness is essential to hospitals, behavioral health care organizations, ambulatory clinics, home care companies and more.
Our approach to survey readiness stems from our team’s extensive regulatory compliance industry experience. It incorporates six key steps designed to build a compliance foundation into your everyday operations and is an effective way to ensure ongoing compliance.
Mock Surveys
The continuous compliance review / mock survey, provides you with ongoing assessment, preparation, industry updates and a long-term strategy for a successful survey outcome. Designed to keep you prepared, our mock survey process solves problems before they happen.
Continuous Accreditation Support (CAS)
Continuous Accreditation Support (CAS) is a program we offer above and beyond a single engagement in your survey cycle. Signing up for this exclusive program provides you with ongoing assessment and preparation tailored to your needs, 100+ survey tools, industry updates, and a long-term strategy for successful survey outcomes.
Post Survey Response
After a survey from an accreditor, organizations often need help clarifying findings and developing corrective actions. Patton can help you create highly effective and efficient action plans resulting in long lasting solutions.
Adverse Decision Response & Recovery
When confronted with a 10-day plan of correction, it is essential to respond rapidly with immediate solutions. Because we’ve worked on both sides of the table, directly with accreditors and for healthcare providers, Patton can ensure an effective resolution to adverse decisions. In addition to adverse decision challenges, we successfully guide organizations through the CMS Systems Improvement Agreement (SIA) process.
Compliance Education & Training
Standards and regulations go through continuous updates and changes and focus areas change periodically. This ongoing compliance evolution makes it difficult to keep up. But, we help prepare you for these changes through educational updates including:
- The Patton Post – our monthly newsletter details new standards and regulations
- Customized Education – designed for staff groups on important issues including most frequently scored and problematic standards
Plus, when conducting a preparatory survey, we can deliver a final report that’s more than just standards references and observations of noncompliance. Instead, on the last day of the mock survey, we educate your staff and provide guidance on what went wrong and how to prevent or redesign the problems.
We provide education both onsite and through webinars that allows your staff to watch as a group or individually.
Environment of Care (EOC) & Life Safety (LS) Reviews
This review is often the most difficult portion of any survey result as these requirements are the least transparent and with details residing in multiple manuals and reference materials. Our Life Safety Code consultants will provide you with the full clinical and environment of care preparation needed to be fully compliant. We can also provide expertise in architectural drawing reviews to ensure compliance with the American Disabilities Act (ADA), including Fire Door Inspections.
